Refund policy
Refund & Return Policy
At Muqadas B, customer satisfaction is our priority.
Returns
We accept return requests within 7 days of delivery if the item is:
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Damaged or defective
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Incorrect item received
To be eligible for a return, the product must be unused, unwashed, and in its original packaging.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval of your refund. Approved refunds will be processed within 5-7 business days.
Exchanges
If you receive a damaged or incorrect product, we will gladly exchange it at no additional cost.
Non-Returnable Items
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Used or washed products
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Items damaged after delivery
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Sale or clearance items
For return or refund assistance, please contact our customer support team.