Refund policy

Refund & Return Policy

At Muqadas B, customer satisfaction is our priority.

Returns

We accept return requests within 7 days of delivery if the item is:

  • Damaged or defective

  • Incorrect item received

To be eligible for a return, the product must be unused, unwashed, and in its original packaging.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval of your refund. Approved refunds will be processed within 5-7 business days.

Exchanges

If you receive a damaged or incorrect product, we will gladly exchange it at no additional cost.

Non-Returnable Items

  • Used or washed products

  • Items damaged after delivery

  • Sale or clearance items

For return or refund assistance, please contact our customer support team.